Last Updated: January 7, 2026

At Heavenly Hands Cleaning Company, customer satisfaction is our top priority. This Refund Policy explains when refunds may be issued and the conditions under which they apply, in accordance with applicable Florida law.

General Refund Policy

Because cleaning services are labor-based and scheduled, all sales are final once services have been rendered. Refunds are not automatically guaranteed and are issued at the sole discretion of Heavenly Hands Cleaning Company.

Satisfaction Guarantee & Re-Clean Policy

If you are dissatisfied with the quality of service:

• You must notify us within 24 hours of service completion.

• Please provide a clear description of the issue and, if requested, supporting photos.

• We will make reasonable efforts to re-clean the affected area(s) at no additional charge.

A re-clean is the primary remedy offered in place of a refund.

Refund Eligibility

A partial or full refund may be considered only if:

• A re-clean is not feasible or does not resolve the issue

• The concern is directly related to services agreed upon and paid for

• The issue is reported within the required timeframe

Any approved refund will be issued to the original payment method.

Non-Refundable Situations

Refunds will not be issued for:

• Requests made after the 24-hour reporting window

• Services that were completed as agreed upon

• Dissatisfaction based on expectations not previously communicated

• Areas that were inaccessible at the time of service

• Pre-existing conditions, normal wear and tear, or permanent damage

• Situations involving unsafe, unsanitary, or hazardous conditions

• Issues caused by third-party services or products

Cancellations & No-Shows

Refunds related to cancellations are governed by our Cancellation Policy:

• Cancellations made with less than 24 hours’ notice may be subject to a fee

• Same-day cancellations or no-shows are non-refundable

Damages & Claims

If damage is believed to have occurred during service:

• Claims must be reported within 24 hours of service completion

• Liability, if applicable, is limited as outlined in our Terms & Conditions

• Refunds are not guaranteed for damage claims

Chargebacks & Disputes

We encourage clients to contact us directly to resolve concerns before initiating a chargeback or payment dispute. Unauthorized chargebacks may result in suspension of future services.

Policy Updates

Heavenly Hands Cleaning Company reserves the right to update or modify this Refund Policy at any time. The latest version will be available upon request or on our website.

Contact Us

For questions regarding this Refund Policy, please contact:

Heavenly Hands Cleaning Company
Email: Kalie@heavenlyhandscleaning.net
Phone: (304) 501-3106

By booking or receiving services from Heavenly Hands Cleaning Company, you acknowledge and agree to this Refund Policy.